What Is Fulfilled by Amazon?
Is your e-commerce business facing difficulties in terms of product sales? Perhaps you should consider becoming a member of Fulfillment by Amazon (FBA), a program that assists online vendors with the most essential aspects of customer service.
FBA is known for providing sellers with storage for their inventory, packaging of their goods, and shipment of the packages to buyers. It also offers assistance in handling clientsâ€™ complaints and inquiries on behalf of vendors.
Learn more about the benefits of selling with Amazon FBA and get familiar with every step of the process.
How does the process work?
The primary step of the FBA process is getting in touch with a fulfillment center of Amazon in order for your products to be sent to one of its numerous warehouses. Since Amazon operates approximately 100 warehouses within the USA, itâ€™s normal for sellers to inquire about the whereabouts of their goods.
Once you describe your types of products to the seller service representative, youâ€™ll be provided with information about the warehouse location where theyâ€™ll be shipped. Itâ€™s paramount to list the goods on your online seller account, otherwise, shoppers wonâ€™t have access to your offers. Regarding labeling, you can perform the task before the shipment or hire the FBA label service for an additional charge.
After the inventory arrives at the warehouse, Amazon becomes in charge of storage. Firstly, the labels youâ€™ve attached get scanned, after which the packages are properly weighed and measured. Based on the weight and dimensions, the packages are stored in an appropriate section. Amazon guarantees the safety of your inventory, thus providing compensation in case any of your products get damaged.
In order to keep track of the shipped packages, youâ€™ll be provided with an online inventory tracking system. This program enables vendors to track the number of sold goods as well as the number of packages that remain in the warehouse. Consequently, youâ€™ll be able to ship more goods once you notice that the ones you sent are already sold. Read more about the benefits of using a computerized inventory system.
From the moment a customer orders some of your goods, Amazon takes full responsibility for the shipping process. A warehouse worker is in charge of locating the product in the inventory, take care of packing, and ship the package to the buyer. Once the payment process is completed, your online inventory is automatically updated for you to stay on top of every sale.
Even after the package is received by the customer, Amazon is responsible for handling any complaints or questions on the part of buyers. Nevertheless, when it comes to customer feedback, the vendor is responsible for providing responses to shoppers, not Amazon.
The ultimate step of the FBA journey is receiving the profits of your sales on your bank account. Amazon makes sure you get paid every two weeks without any exception.
Prior to becoming an FBA member, itâ€™s important to get familiar with the various types of fees charged for such services. For instance, the standard seller fees refer to 15% of the overall product price that Amazon charges for using FBA. The following link, https://en.wikipedia.org/wiki/Amazon_Marketplace, provides an overview of the Amazon Marketplace.
The fulfillment fees are determined by the size and weight of the unit, making a difference between standard and oversized goods. These fees also involve the process of packing, delivery, and customer service.
The storage fees refer to the volume that your inventory occupies in the warehouse on a monthly basis. If some of your goods remain in the warehouse for more than a year, youâ€™ll be charged long-term storage fees as well.
Ultimately, vendors who need to have their products delivered all over the globe are required to pay an additional fee for international shipping.
Perhaps one of the greatest benefits of using Amazon FBA is taking advantage of the reputation of this company for the purpose of gaining customersâ€™ trust. Once buyers learn that Amazon is in charge of package delivery, the likelihood of making an order gets automatically higher.
Another incredible advantage of becoming an FBA member is providing amazingly fast delivery to shoppers. This company employs a specific ordering system that processes the orders much quicker than traditional delivery systems. The express delivery is of essential importance for customers, as no one wants to wait for weeks for a package to arrive.
Saving both space and time is one of the most common reasons why most vendors use FBA. Youâ€™ll no longer have to worry about finding a suitable space for storing your goods, whose volume increases over time or, wasting plenty of time on packing and delivery. Hiring professionals to take care of these aspects allows you to place your focus on business development.
Taking care of the packing process is yet another indispensable benefit of using FBA services. Unlike most vendors, Amazon uses the right packaging materials to make sure that products arrive at the final destination completely intact.
Finally, FBA exempts vendors from handling their customer service, which requires plenty of time for dealing with buyersâ€™ complaints and inquiries. Instead of resolving potential issues by yourself, Amazon will make sure every situation is handled successfully. Click here to learn more about the importance of online customer service.
Let FBA assist you in your online sales.
Your e-commerce business deserves the best!